I would like to set up a credit account how do I go about this?
You can get an account application by either e-mailing email@example.com or calling our sales team on 01664 566599 and we can send one to you.
I already have a credit account with you, can I buy off the internet at our agreed prices and have it charged to my account?
It is not currently possible for us to offer this however we are aiming to offer this in the future.
How much will delivery cost?
All orders over £50 (excluding VAT) with delivery within Mainland England, Wales & Scotland is free of charge.
For orders below £50, a £4.95 delivery charge applies.
The following applies for all other area’s
|More Than £50|
|Mainland England, Wales & Scottish Mainland||£4.95||FREE|
|Isle of Man & Isle of Wight||£19.95||£15|
|Guernsey & Jersey||£24.95||£20|
|Alderney, Sark & Herm||£44.95||£40|
(All prices shown are excluding VAT).
Goods on my delivery are damaged, what do I do?
As you can imagine we do our utmost to package goods as safely as possible, however, due to the fragile nature of many of our products there are occasional breakages.
If your goods are delivered by our own drivers they will, in most cases be able to resolve it at the time of delivery.
For deliveries via a carrier, please accept the delivery and inform us of any discrepancies within 24 hours of the delivery by telephoning our Customer Services Team on 01664 566599 or via email on firstname.lastname@example.org
I need my order tomorrow, can you deliver?
Our standard delivery service for stock items will get your order to you within 1-3 days.
If you require an item urgently – either ‘next day’ or ‘before the weekend’, please contact our customer services team by telephone: 01664 566599 and we can advise on how best we can achieve this for you – quicker or special deliveries may incur additional carriage charges.
Who will be delivering my order?
We have our own fleet of vehicles delivering every day throughout the Midlands. Outside of this area, we use one of our partner carrier companies. For certain orders of heavy equipment, or larger orders, delivery may be arranged direct from the manufacturer in order to get it to you as quickly as possible.
Can you deliver to us outside of office hours?
In the majority of cases, this will not be possible. If you are not normally available during standard delivery hours, please inform us of your usual procedure for deliveries of catering items and we may be able to offer a similar service.
I can only accept delivery at certain hours of the day, can you fit in with these times?
Our drivers and those of our carriers work to a route for their deliveries and it is often not practical to set a specific time to expect delivery. In exceptional cases (eg pedestrianised zones, traffic restrictions due to special events), we will do our best to work around any restrictions if you can provide with details in advance.
Do these prices include VAT?
All prices shown are exclusive of VAT. VAT (unless VAT exempt) is added as you check out.
Do you supply to the general public or are you trade only?
Whilst our business is geared towards wholesale distribution to the catering trade, we are happy to accept orders from members of the public who are keen to take advantage of our trade prices and catering quality products.
I want to place a large order for certain items, how do I know if you have the depth of stock to fulfil my order?
With our experience of the industry, we are experts at anticipating demand on our range and tailor our stockholding accordingly. We will, however, contact you when processing the order should there be any issues with delivery within quoted lead times to ensure this does not cause any problems, or discuss alternative solutions should we need to. If you would like to get in touch with us for your own peace of mind, please do not hesitate to do so.
I hate spam! If I sign up to an internet account with you, will you pass on my details to any third parties?
No, we will not pass on your details unless required by law to do so.
Is it safe to enter my credit card details on your site?
Yes, once you go into the checkout process, you move to a secure, encrypted area. You will know when you are in a secure area as the web address moves from http to https. We are protected by Worldpay who have the highest level of compliance under the Payment Card Industry Data Security Standard. We adhere to the most stringent levels of fraud screening, ensuring our customer’s details remain secure throughout the transaction process.
I can't see the product I'm looking for on your website; does that mean you don't sell it?
Our extensive range on our website represents choice which we believe fulfils the needs of most of our customers.
However there are many other products on the market which we can source for you should you require. Please contact our customer services team to talk through your requirements.
I am looking to customise items with my logo, can you arrange this?
We regularly customise items for our customers, including:
- Cocktail & Dining Napkins
- Drinks Coasters
- Menus, Bill Presenters & Hotel Room Compendia
Contact our customer services team to discuss the options available. Please be aware that prices will be dependent on volumes required and in certain cases a minimum volume will apply. We will need artwork from you, preferably in either a high resolution EPS or PDF format. The full artwork will need to be signed off in writing by the customer prior to production & payment will be required up front.
I would like to use a leasing company to spread the cost of my order, can you do this?
We are happy to help in any way possible to work with your leasing company. A 3rd party leasing agreement will be subject to status.
What are your hours of business?
Our offices are open Monday to Friday 8.00am to 5.00pm. If you are looking to come and visit us to discuss an opening or re-furbishment you are working on, please let us know in advance and we can ensure someone is available to help you.
Can I see a Representative?
Please contact our customer services team who will be pleased to help you with this.
Can I get a sample?
In many cases we can arrange for this, please contact our customer services team who will be pleased to help you.
I have received the wrong goods/faulty goods, what do I do now?
Please contact our Customer Services team who will be able to discuss the problem & arrange collection or a site visit where appropriate. Please refer to our returns policy for further details.